Privacy Policy

 

Introduction

Thank you for visiting Melvin Glynn Art. We value your privacy and take the protection of your personal data seriously. This policy explains what we collect, how we use it, and your rights.

 

Who We Are

Melvin Glynn Art, 1 Crooked Lane, Rode, Somerset, BA11 6PQ
Email: mel@melvinglynnart.com

We Are Neidin is the data controller responsible for your personal data.
We are registered with the Information Commissioner’s Office (ICO). You can contact them at www.ico.org.uk if you have any concerns about how we handle your data.

Please let us know if your personal details change by emailing us.

 

What Information We Collect

We collect and store information that allows us to process your orders and run our online shop, including:

>Your name and contact details (email, phone, address)
>Billing and delivery information
>Order history and payment confirmation
>Messages or enquiries you send us
>Newsletter sign-up details (if you subscribe)

We do not store your full payment details. Payments are processed securely through Stripe in line with their own data protection policies.

 

How We Use Your Data

We use your personal data to:
>Process and deliver your orders
>Communicate with you about purchases or enquiries
>Manage payments, refunds, and accounts
>Keep business and tax records
>Send updates or offers if you have subscribed (you can unsubscribe at any time)

We do not sell, trade, or rent your personal data.

 

How Long We Keep Your Data

We retain your data only as long as necessary to meet business and legal needs:
>Inactive customer accounts: 6 months
>Refunded orders: 6 months
>Completed orders: 1 year
>Stripe payment data: 1 year

You may request deletion of your data sooner, unless we must keep it for legal or tax reasons.

 

Who Has Access to Your Data

We only share your data with trusted partners who help us run the business:
>Stripe (secure payment processor)
>Royal Mail (order delivery)
>Website and IT support providers (limited, secure access)

All partners are required to protect your information and use it only to perform their service.

 

Where Your Data Is Stored

Your data may be stored securely within the UK, the European Economic Area (EEA), or with reputable third-party providers in countries that meet recognised data protection standards.

 

Your Rights

You have the right to:
>Access the personal data we hold about you
>Ask us to correct inaccurate information
>Request deletion of your data (“right to be forgotten”)
>Object to how we use your data
>Withdraw consent for marketing communications

To exercise any of these rights, contact us at mel@melvinglynnart.com.

 

Cookies

We use cookies to make your shopping experience smoother. Cookies help us remember your cart, preferences, and login details.
Details on how cookies are used are explained in our Cookie Policy.

 

Other Policies

Please also review the following related documents for a complete overview of how we operate:
>Cookie Policy
>Website Terms of Use
>Refund & Returns Policy

 

Complaints

If you are unhappy with how we handle your data, please contact us first.
If you are not satisfied, you can contact the ICO at www.ico.org.uk
.